Who are we?
We are The Simple Pharma Company UK Limited (“Simple Pharma”). We are the marketing authorisation holder for Vitaros®.
When do we collect your information?
When you contact us
When you contact us (for example via email or by completing the “contact us” box on our website), we will keep records of your interactions so that we can improve our service and better support you. We will collect the following information:
- The contents of your interaction. We store this information using a third party service provider, for example a customer support software.
- Your contact details, including any details shared in your email signature. We store this information in our customer relationship management database (CRM).
- The date of your first interaction with us. We store this information in our CRM.
When you visit our website
- Technical data, including the type of device you are using, the operating system of your device.
- Limited geographical data, including the country that you are located in.
- Browser information, including browser version, domain name and IP address.
- Referral information, including which website you were on prior to visiting our website.
When we obtain business contacts
In order to effectively promote our products and services to the most relevant audience members, we may collect contact details (such as email addresses, phone numbers and mailing addresses) and other details regarding your profession from you directly or from publicly available sources such as LinkedIn. We sometimes purchase business contact details from third parties of people for whom our products or services are relevant.
We will only share your personal information in the following circumstances.
Service providers and other third parties
We may share your information with third parties such as vendors, contractors ,partners or agents where they assist us in processing your personal information for the reasons identified.
We may disclose your personal information if we, in good faith, believe that we are required or requested to do so by law, regulation or the order of court or other legitimate government body.
If we sell our assets
We may have to share personal information with any person or legal entity to whom we sell or transfer (or initiate discussions with to sell or transfer) our business or any part of it, or any of our rights or obligations under any agreement we may have with you.
Your rights and choices
You have several different rights with regard to your personal information. Some rights only apply in certain circumstances or to certain information. There are also exemptions from some rights in some circumstances. If you want to make a rights request, please contact: email@example.com.
You are entitled to know what personal information we hold about you and to receive a copy of it.
You are entitled to correct personal information we hold about you that is inaccurate.
You will need to provide us with evidence of the correct information.
In certain circumstances you are entitled to ask us to delete the personal information we hold about you. We will not be able to delete certain information, such as where we are legally obliged to keep it or where we need to keep it for legitimate business reasons such as accounts and records.
In certain circumstances you are entitled to object to us processing your personal information.
If you want to object to marketing please use the unsubscribe link in emails, or contact us to opt out of phone and postal marketing. To make sure we respect your request we have to keep your contact details on a suppression list
In certain circumstances you are entitled to ask us to restrict our processing of your personal information.
You can ask us to do this if:
- You dispute the accuracy of your personal information;
- Our processing is unlawful but you prefer restriction to deletion;
- We no longer need the information but you need it for legal reasons; or
- You have objected to our processing and we are still dealing with this objection.
In certain circumstances you are entitled to receive the personal information you have provided us in a structured, commonly used and machine-readable format.
How to complain
Please contact firstname.lastname@example.org first to resolve any query or concern you may have about our use of your personal information.
You also have the right to complain to the data protection regulator. The UK regulator is the Information Commissioner’s Office. You can contact them here: https://ico.org.uk/global/contact-us/ or phone: 0303 123 1113.
Security and data location
We aim to take all reasonable steps to protect your personal information.
Our service providers are based in different locations, which may be outside the UK. If those countries are in the European Union, Switzerland, Iceland, Liechtenstein and Norway, or countries with an EU adequacy decision, there are equivalent laws on handling personal information and so your information is protected in the same way as it is in the UK.
How long do we retain your information for?
We keep your personal information for a certain period of time as defined within our data inventory. The length of time we retain your personal information for depends on the reason for which we are processing your personal data. After the retention period ends, we will permanently delete your personal data unless we are required or permitted to keep it by applicable laws and regulations.
GDPR lawful bases
UK data protection law requires us to have a lawful basis for our personal information collection and use, and there are several lawful bases available.
How to contact us:
Floor 4, 1 Duchess Street
London, United Kingdom,
Last updated: May 2022